HFS Horizons_GCC Services 2026

RSI Recognized as a
Horizon 2 GCC Accelerator in
HFS Horizons: Global
Capability Centers Services, 2026

Accelerating AI-Native, Outcome-Driven Global Capability Centers

Overview

Recognized for Driving the Next Generation of GCC Transformation

Global Capability Centers are evolving from delivery centers focused on cost efficiency into strategic innovation hubs that drive enterprise outcomes. Enterprises increasingly expect GCCs to accelerate innovation, improve productivity, enable AI-led transformation, and create measurable business value.

In the HFS Horizons: Global Capability Centers (GCC) Services, 2026 report, RSI has been positioned as a Horizon 2 GCC Accelerator, recognizing its ability to help enterprises move beyond traditional delivery models toward AI-enabled, platformized, and outcome-focused GCC operations.

“RSI’s positioning as Horizon 2 GCC Accelerator reflects its strength in helping enterprises move from people-led delivery to AI-enabled, platformized GCC operations. Its GCC Co-Pilot, OptimaAI, EXIQO, Gen AI C-Osmosis, BRACED, and QA-to-QE assets bring repeatability to setup, operations, engineering velocity, resilience, and BOT transition. This makes RSI well-suited for mid-market and PE-backed enterprises seeking speed, flexibility, and a practical path toward outcome-based, platformized GCC pods.” - Achyuta Ghosh, Executive Research Leader, HFS Research

The report highlights the following among RSI’s strengths:

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AI-first GCC operating model
Platform-led transformation approach
Flexible GCC engagement models
Engineering and innovation excellence
Strong execution and delivery discipline
Measurable business outcomes across GCC lifecycles

Download R Systems - Everest Group – Software Product Engineering (SPE) Services PEAK Matrix Assessment 2024

Why HFS Recognized
RSI as a Horizon 2 GCC Accelerator

Value proposition

RSI positions its GCC offering around sustained efficiency and innovation-led value creation. It uses an AI-first, platform-led model rather than labor arbitrage, with a clear exit/transfer strategy at the start of the engagement.

Capabilities

RSI’s alignment with the Services-as-Software model is credible. Its GCC Copilot, OptimaAI, EXIQO, C-Osmosis, and QA to QE are presented as reusable software-led enablers that shift delivery from people-led to platformized, outcome-based pods.

Go-to-market

The strategy focuses on mid-market and PE-backed GCCs, combining flexible BOT/BOTT/assisted models with multi-region coverage across India, Eastern Europe, APAC, Mexico, the US, and Canada.

Customer

Clients appreciate RSI’s ability to understand domains and collaborate effectively to solve business problems. The firm is also recognized for embracing new technologies, delivering quality results with strong governance for client impact.

Partner

RSI is noted for its strong execution discipline and delivery predictability across GCC lifecycle stages. Partners also highlight its high-quality talent management, continuity, and responsiveness, especially in complex environments.

Platform-Led Accelerators Powering GCC Success

OptimaAI: AIOps and Agentic AI orchestration in SDLC across GCC operations
GCC Copilot: Structured playbook-driven model for GCC setup, operation, optimization, and BOT transition
EXIQO: AI Studio for Engineering Velocity with AI talent and OptimaAI platform
C-Osmosis: GenAI delivery pod model that enables productized AI feature development and platform modernization
BRACED (DRaaS): Business resilience and disaster recovery automation framework that supports GCC resilience and recovery

Proven Business Outcomes

The HFS assessment highlights RSI’s ability to connect GCC transformation with measurable enterprise value, including:

$2M+cost savings

30% faster releases

22%fewer AML false positives

20%productivity uplift

~15% ROI improvement

Innovation at Scale

Helping Enterprises Build Future-Ready GCCs

RSI combines deep engineering expertise with AI-driven innovation capabilities to help GCCs evolve into strategic value and innovation centers.

120+ AI Case Studies
1,400+ AI Experts
150+ Reusable AI Agents
18 Industry Blueprints

These assets help enterprises accelerate modernization, productivity, innovation, and business transformation initiatives.

Meet Our Team

Sanjeev Dhawan

Vice President – Healthcare

Ready to Build an AI-Native GCC?

Whether you're planning a new GCC, expanding an existing center, or accelerating AI-led transformation, RSI can help you achieve faster time-to-value and measurable business outcomes.

Download the HFS Report Excerpt

Understanding The Everest Group SPES PEAK Matrix® Assessment 2024

Everest Group released its Software Product Engineering Services PEAK Matrix® Assessment 2024, offering enterprises the means to select strategic partners for their product engineering needs.

This report analyzes 37 providers in the product engineering domain based on their ability to address transformative trends, such as the shift toward platform-based business models, the adoption of AI- and generative AI-augmented secure products, the integration of sustainability practices, and a focus on enhancing customer and developer experiences.

As enterprises navigate these challenges, their expectations from providers are shifting, prioritizing partners who deliver not just engineering talent, but also cost savings, speed, and innovation. This edition positions providers on the PEAK Matrix® framework across various categories, offering enterprises valuable insights and sourcing considerations to meet their evolving product engineering needs.

Disclaimer

To be updated: Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.

About HFS Research

HFS Research is a leading global research and advisory firm helping Fortune 500 companies through IT and business transformation with bold insights and actionable strategies. With an unmatched platform to reach, advise, and influence Global 2000 executives, we empower organizations to make decisive technology and service choices. Backed by fearless research and an impartial outside perspective, our insights give you the edge to stay ahead.
More @ www.hfsresearch.com

RSI Recognized as a Horizon 2 GCC Accelerator in HFS Horizons: Global Capability Centers Services, 2026